You are going to read conversations that take place in a hotel during a storm. Guests experience different problems, and the hotel staff respond to their requests. Read carefully. Below you will find definitions. For each definition, find the exact word or phrase in the dialogue that matches its meaning. Write the word / phrase exactly as it appears in the text.
21:17 — Severe storm warning issued.
21:23 — First guest call received.
21:23 — First guest call received.
Guest (Room 418): “Good evening. I was wondering if someone could check the window in my room. There seems to be an issue with the seal because water is coming in.”
Reception: “I apologise for the inconvenience. Let me check that for you. We’ll send maintenance immediately.”
Reception: “I apologise for the inconvenience. Let me check that for you. We’ll send maintenance immediately.”
21:31 — Second call.
Guest (Room 215): “I’m afraid the lights in my room have stopped working. It doesn’t seem to be functioning properly.”
Reception: “Thank you for letting us know. We will sort this out right away. In the meantime, I can offer you portable lighting.”
Reception: “Thank you for letting us know. We will sort this out right away. In the meantime, I can offer you portable lighting.”
21:44 — Third interaction at reception desk.
Guest (Room 602): “Something is wrong with the lift. It suddenly stopped between floors. Is it possible to arrange assistance?”
Reception: “Yes, of course. Emergency support has already been contacted.”
22:05 — Follow-up visit from Room 418.
Guest: “The maintenance team tried to fix the window, but the leakage hasn’t been resolved. Could we get a different room?”
Reception: “That is absolutely possible. There are no additional charges for relocation. We’ll upgrade you to a suite for the inconvenience.”
22:40 — Final inquiry of the night.
Guest (Room 215): “Are there any additional charges for the generator usage during the outage?”
Reception: “No, there are no extra fees. The cost is fully covered by the hotel.”
Storm intensity decreasing. Guest satisfaction stabilising.
1. A formal word meaning "help".
This description corresponds to the word "".
2. A word meaning "water escaping through an opening".
This description corresponds to the noun "".
3. A noun meaning a "payment required for services".
This description corresponds to the noun "".
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