A group of friends has started a small online business selling handmade products. As they prepare orders, communicate with customers and manage their online shop, they face several unexpected problems. Read each situation and the speaker’s response carefully. Choose the option that best explains what the speaker really means.
1. The online shop has received several questions from customers. Leo promised to reply to them, but he has been ignoring the messages for three days. Emma has already reminded him several times. Emma says, “I’m fed up with reminding you to answer the customer messages.”
2. The team needs new photographs for its online shop, but hiring a professional photographer would cost more than expected. Ethan suggests postponing the launch of the new product collection until the team has saved enough money. However, Chloe thinks that the group could solve the problem without delaying the launch. Chloe says, “Why don’t we borrow a camera and take the photographs ourselves?”
3. The team has advertised a weekend discount on its social media page. However, several customers report that the discount code works only for new customers. Existing customers, including those who have ordered from the shop regularly, cannot use it. Daniel is surprised because the team has never discussed limiting the offer in this way. Daniel says, “Why is it that only new customers can use the discount code?”
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