A group of friends has started a small online business selling handmade products. As they prepare orders, communicate with customers and manage their online shop, they face several unexpected problems. Read each situation and the speaker’s response carefully. Choose the option that best explains what the speaker really means.
1. The team planned to publish a new collection of handmade candles at the beginning of the week. However, Nora has been postponing the photo session and has already changed the date three times. Without the photographs, the group cannot add the new products to the website. Oliver says, “I’m tired of waiting for the product photos.”
2. The team has been discussing how to attract more customers to the online shop. Alex suggests making the product descriptions “more personal”, but the other team members are not sure what changes he has in mind. Grace says, “What do you mean by ‘more personal’?”
3. The team planned to add a new collection of handmade notebooks to the website on Friday. However, the product descriptions are still incomplete. When the others ask Liam whether he has had enough time to finish them, he admits that he has been struggling to describe the differences between the notebooks clearly. Liam says, “To be honest, I’m not sure how to describe some of the designs.”
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