Read the text carefully. Then answer the questions about its style and language. Pay special attention to how the writer addresses the other person, builds sentences, and selects vocabulary.
Dear Mr. Peterson,
I am writing to inform you about an urgent issue in my apartment. Over the past two weeks, there has been a persistent leak in the bathroom ceiling, which has now begun to damage the walls and floor.
I kindly request that you arrange for a repair as soon as possible, since the condition of the bathroom is worsening. In addition, the heating system has not been functioning properly, and the temperature remains uncomfortably low, even when the central heating is switched on.
I would appreciate it if you could confirm in writing when the repairs are expected to take place. Please let me know if you require further details or access to the apartment at a specific time.
Thank you for your prompt attention to these matters.
Yours sincerely,
Maria Johnson
I am writing to inform you about an urgent issue in my apartment. Over the past two weeks, there has been a persistent leak in the bathroom ceiling, which has now begun to damage the walls and floor.
I kindly request that you arrange for a repair as soon as possible, since the condition of the bathroom is worsening. In addition, the heating system has not been functioning properly, and the temperature remains uncomfortably low, even when the central heating is switched on.
I would appreciate it if you could confirm in writing when the repairs are expected to take place. Please let me know if you require further details or access to the apartment at a specific time.
Thank you for your prompt attention to these matters.
Yours sincerely,
Maria Johnson
1. What is the main purpose of the text?
2. Which closing phrase is appropriate in formal writing when you know the recipient’s name?
3. Which greeting is most appropriate in formal writing when you do not know the recipient’s name?
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