Read the sample email and complete each gap with the appropriate form of the word in brackets.
Review how to form words using suffixes and prefixes here: Word Formation – Prefixes and Suffixes in Action
Subject: Using AI Tools to Improve Customer Experience
Dear [Recipient's Name],
We’re evaluating AI chat tools to speed up our average (1. respond) time and enhance customer interactions.
Today’s AI systems can understand tone and language with impressive (2. accurate) , allowing for fast but relevant replies.
They also bring new levels of operational (3. efficient) , especially during peak hours.
That said, it’s important to retain human oversight to ensure empathy and emotional (4. intelligent) are not lost.
By combining automation with real-time human input, we hope to improve overall client (5. engage)
.
Warm regards,
[Your Name]
Dear [Recipient's Name],
We’re evaluating AI chat tools to speed up our average (1. respond) time and enhance customer interactions.
Today’s AI systems can understand tone and language with impressive (2. accurate) , allowing for fast but relevant replies.
They also bring new levels of operational (3. efficient) , especially during peak hours.
That said, it’s important to retain human oversight to ensure empathy and emotional (4. intelligent) are not lost.
By combining automation with real-time human input, we hope to improve overall client (5. engage)
.
Warm regards,
[Your Name]
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