Listen to the text about product problems and how to help customers.
  
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Choose true or false:
 
1. The company offers a refund or replacement for a full year if the customer is not satisfied for any reason.
   
 
2. First, the company needs the original receipt or a copy of the warranty.
   
   
 
3. If the customer would like to replace the item, send him out to the showroom.
   
Atsauce:
John Taylor, Jeff Zeter. Business English- Newbury: Express Publishing, 117p.
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