Listen to the text about product problems and how to help customers.
Choose true or false:
1. The company offers a refund or replacement for a full year if the customer is not satisfied for any reason.
2. Next, the company needs the make and model number of the item they wish to return.
3. If the customer would like to replace the item, send him out to the showroom.
John Taylor, Jeff Zeter. Business English- Newbury: Express Publishing, 117p.