Read the text about office workers.
Most office workers say they are rude or bad-mannered at work. Two out of three workers regularly arrive late for meeting, most ignore emails and three of four use bad language. In a survey of 1, 000 workers, two-thirds say that pressure of work is the reason for their bad manners.
Other common examples of bad office etiquette include ignoring colleagues and answering mobile phone calls during meetings. Using mobile phones in meetings is impolite and distracts others, research by the University of Surrey shows. If you respond to a call when speaking to somebody, it means that the phone call is more important than the person, the survey said. If you answer a call during a meeting, it could mean that you think the meeting is not important.
Mr Jacobs, managing director of Office Angels, a recruitment firm, says it is easy for people to forget their manners in the working environment, which is often very informal and very busy. Workers can forget proper etiquette such as introducing people at meetings, and this is often bad for working relationships.
Psychologist Dr Colin Gill believes that people are not as polite as they were twenty years ago. He said: “Courtesy is no longer something that is so much respected in our society”. People think it is stuffy to be polite or formal.
Now some organisations are actually investing money in training their junior managers to be polite. Office Angels is encouraging people to arrive on time for meetings, turn off mobile phones and avoid bad manners at work is such a simple thing to do”, Mr Jacobs says, “and it can have a dramatic impact on improving your working environment and your relationships with others”.
Choose true or false.
1. Using mobile phones in meetings is acceptable.
2. Mr Jacobs says it is easy for people to forget their manners in the working environment.
3. Office Angels is encouraging people to arrive on time for meetings.
Christine Johnson. Intelligent Business- Harlow: Longman, 178p.