Reģistrēties

12. The Right Reply

3 p.

Listen to each message. Choose the reply that is most appropriate for both the situation and the tone.

1.

The most appropriate answer would be:

I understand your point. I will contact the team and discuss the project tomorrow.
Thank you for replying. I would suggest postponing the meeting until the end of the week.
Thank you for explaining. I appreciate you informing the team about the new deadline today.
I see what you mean. I will get in touch with the team about something else.

2.

The most appropriate answer would be:

Thank you for informing me. I can extend the deadline until Monday afternoon.
No problem at all. You can just send it over whenever you are ready.
I understand your situation. I will contact the office about the timetable today.
Thank you for your message. I will review the report once it is submitted.

3.

The most appropriate answer would be:

I understand. I can contact the librarian and reserve the books you requested for tomorrow.
Certainly. I can check your account and extend your current book loans until next week.
Certainly. I can issue a replacement card and inform you of any fee.
No worries. I can get you a new card and tell you what it costs.

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